Return Policy for Repking.shop

1. Return Eligibility

• Timeframe: You have [7] days from the date of delivery to initiate a return for any shoes, clothes, or pants purchased from Repking.shop. Whether you changed your mind, received the wrong size, or are unsatisfied with the product for any other reason, we’re here to help make the return process as smooth as possible.
• Condition of Items: To be eligible for a return, products must be in their original, unworn, and unwashed condition. All tags should remain attached, and the items should be in the same packaging they were received in. Items showing signs of wear, damage due to improper use, or missing original packaging may not be accepted for return. Final sale items, clearly marked on the product page, are not eligible for return, except in cases of damage or defect.

2. Initiating a Return

• Online Request: Log in to your account on Repking.shop. Navigate to the “Orders” section and find the order containing the items you wish to return. Click on the “Request Return” button next to the relevant product. Follow the prompts to select the reason for your return and provide any additional necessary information.
• Contact Support: If you encounter any issues with the online return request process or do not have an account, you can reach out to our customer support team via email at [[email protected]] or through our website’s contact form. Provide your order number, the items you want to return, and the reason for the return. Our team will guide you through the next steps and assist you in processing your return.

3. Return Shipping

• Shipping Responsibility: In most cases, you are responsible for the cost of return shipping. We recommend using a trackable shipping method and obtaining proof of postage, as we cannot be held liable for lost or damaged return packages. However, if the item received was damaged, defective, or the wrong product was shipped, we will provide a pre-paid return shipping label or reimburse you for the return shipping cost upon successful inspection of the returned item.
• Return Address: Once your return request is approved, you will receive an email containing the return shipping address and any specific instructions for packaging and shipping the items back to us. Please ensure you follow these instructions carefully to avoid any delays in processing your return.

4. Refund Process

• Inspection: When we receive your returned items, our team will thoroughly inspect them to verify they meet the return eligibility criteria. This inspection typically takes [3] business days.
• Refund Issuance: If your return is approved, we will process your refund within [5] business days. Refunds will be issued to the original payment method used for the purchase. For example, if you paid by credit card, the amount will be credited back to your card account; if you used PayPal, the refund will be sent to your PayPal account. In the case of a partial return, only the amount corresponding to the returned items will be refunded.
• Refund Notification: Once your refund has been processed, you will receive an email confirmation with details of the refund amount and the payment method to which it was credited. Please note that it may take an additional 3 – 5 business days for the refund to appear in your account, depending on your financial institution’s processing times.

5. Exchanges

6. International Returns

7. Contact Us